Fixing CRM sync issues
Last updated: November 10, 2026
Find the records that can't sync to your CRM, see why, and fix them so they go through.
Where to find it
You can reach sync issues from three places:
A list. When records in a list can't sync, a banner above the table says, for example, "Fix 12 contacts with sync issues." Click Fix Issues.
Manage Sync Data. In the left navigation, open Integrations, then More > Manage Sync Data. Pick the object tab (for example accounts or contacts) and click Fix Issue on a record.
Sync Health. In Integrations > More > Sync Health, see errors grouped by reason across your CRM connection.
Why records don't sync
Most sync issues have one of these causes:
Cause | What you see | How to fix it |
|---|---|---|
A required field is empty | The record is listed under Missing Data with the missing fields | Fill in the field, then sync again. |
Your CRM rejected a field value | Field Sync Errors on the record, with the field and the CRM's error message | Correct the value, or change the field's mapping. |
The field is mapped to the wrong CRM field or type | Mapping issues in Sync Health | Use Fix mapping in Sync Health, or edit the mapping in the integration wizard. |
The connected CRM user can't edit the field or object | A permission error from your CRM | Give that user edit access in your CRM. |
The CRM connection expired | Relink Needed on the CRM tile on the Integrations page | Click Relink and sign in again. |
"Required" means either required by your CRM, or marked Is Required? in CRED's Field Management.
Fix records with missing fields
Click Fix Issues on the list banner (or Fix Issue on a record in Manage Sync Data). The sync issues panel opens.
Use Sync issues by missing field to work through one field at a time. All issues shows everything; each other chip groups the records missing one field, for example "Account ยท Industry".
For each record, fill in the missing values in the panel. Each record shows its status: Open, Ready for sync, Skipped or Failed.
When a record is ready, sync it from the panel.
For contacts that are missing a work email, the panel offers Find work emails, which looks the emails up and shows the credit estimate before you confirm. Choose Fix manually to type them in yourself. Email lookups use credits; see the Credit Consumption Table.
If a group of records shouldn't go to your CRM at all, select the group and choose Remove from list.
Push a selection and skip the records that aren't ready
You don't have to fix every record before syncing the rest.
In a list, select the records you want to push.
Choose Sync and then Sync to <CRM> in the selection bar.
CRED checks which records are ready. If some are missing required fields, you see Sync the ready records? with how many will be skipped.
Click Sync to push the ready records. The skipped records stay in the sync issues panel for you to fix later.
Make a field required, or stop requiring it
In the left navigation, open Integrations > More > Field Management.
Find the field and open its settings.
Turn Is Required? on or off.
Records missing a required field won't sync until the field is filled. Only mark fields as required when your CRM really needs them, or more records will be held back.
Retry failed records
In Sync Health, records that failed because of a temporary problem (for example a rate limit or an expired sign-in) can be retried in bulk. Fix the cause first, for example relink the CRM, then retry.
FAQs
I fixed the field but the record still shows an issue. The panel updates after the next sync attempt. Sync the record again from the panel or from the list.
Why does CRED say my CRM requires a field? Your CRM rejects records without it. Check the field's settings in your CRM, or map a CRED field to it.
Can CRED fill missing fields for me? Enrichment can fill many company and contact fields from CRED data. Enrich the records first, then sync. Enrichment uses credits.
Still stuck? Email support@credplatform.com with the record name, the CRM, and the error shown in the sync issues panel or Sync Health.