I'm not receiving my alerts

Last updated: November 10, 2026

If an alert has gone quiet, work through these checks in order.

1. Check the alert is running

Open Discovery → Alerts and find the alert under Your alerts.

  • Disabled: the alert is switched off. Click Open and re-enable it.

  • Paused: out of credits: the alert stopped because your workspace ran out of credits. Once credits are available (ask a workspace admin), click Resume.

2. Check whether it found anything

Expand the alert's row to preview its latest matches.

  • No recent matches: nothing new matched, so there was nothing to send. Alerts only send when they find something new. A narrow search query or a short list can be quiet for days at a time.

  • Recent matches but no message: the problem is delivery. Go to step 4.

3. Check the schedule

  • Weekly alerts arrive on their Delivery day only. Click Open to see which day is set.

  • People alerts (Every person in a list) run once a day and only send on days with a job move or brand interaction to report. Allow a day after creating one before expecting the first email.

4. Check where the alert sends

Click Open and look at Send alerts to.

  • Email: make sure you're one of the recipients. Recipients must be members of your workspace.

  • Slack: make sure a channel is selected and Slack is still connected to your workspace.

  • Microsoft Teams: make sure the Teams webhook URL is still valid. If the channel's webhook was removed or replaced in Teams, paste the new URL.

5. Check your email settings and inbox

  • Open Settings → Notifications and make sure email notifications aren't switched off.

  • Search your spam, junk and quarantine folders for messages from credplatform.com, and add the sender to your safe senders list.

6. Check what the alert watches

  • An alert on a list only covers the companies or people in that list. Add the records you care about to the list.

  • A people alert watches up to 500 people across its lists. If your lists hold more, split them across several alerts.

Credits

Web search and company-list alerts use credits when they deliver results. If your workspace runs out, they pause until credits are available. People alerts don't use credits. See the Credit Consumption Table.

Still nothing?

Email support@credplatform.com with the alert name, the last date you received it and your work email. We'll check delivery on our side.

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