CRED is slow or a page won't load

Last updated: November 10, 2026

If CRED is slow, a page stays blank, or you're stuck on a loading screen, work through the checks below. Most problems are fixed by the first few steps.

Check whether CRED is having problems

Open the CRED status page at https://status.credplatform.com. It shows the current state of the web app and the API, plus any maintenance and recent incidents. If an incident is listed, you don't need to troubleshoot; the page updates as it's resolved.

Quick fixes

Reload the page. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to reload without the cached copy.
Sign out fully, then sign back in. This clears a stuck session, a common cause of an endless loading screen at sign-in.
Open CRED in a private or incognito window at https://commercial.credplatform.com. If it works there, the problem is in your normal browser profile: cached data, cookies or an extension.
Clear the site data for credplatform.com in your browser settings, then sign in again.
Update your browser to the latest version and restart it.
Try a different browser to rule out a browser-specific problem.

Browser extensions

Ad blockers, privacy tools, script blockers and some security extensions can stop pages from loading their data. To check:

Open CRED in a private window with extensions turned off.
If it works, turn your extensions back on one at a time until the problem returns.
Allow credplatform.com in that extension, or turn it off while you use CRED.

Network, VPN and firewall

Try without your VPN, or on a different network such as a mobile hotspot. If CRED works there, your VPN or network is blocking or slowing it.
Corporate firewalls and proxies sometimes block parts of the app. Ask your IT team to allow credplatform.com and its subdomains.
A slow or unstable connection makes large tables take much longer to load.

Desktop app

If you use the CRED desktop app and a page won't load, open the same page in your web browser at https://commercial.credplatform.com. If it works in the browser, tell support it's the desktop app that's affected.

Large lists, searches and exports

Some actions take longer because of how much data they handle:

Searches with many filters, or on very large result sets. While results load, CRED keeps the previous results on screen and shows that it's searching. Give it a moment before changing the filters again.
Large lists. Very large lists take longer to open and scroll. Narrow the list with filters, or split it into smaller lists.
Dynamic lists. New matches are added on an hourly update, so a dynamic list can look out of date for a while. See Organise and share lists.
Exports. Exports run in the background. You'll see Your export is ready when the file is done. You can also find your files at https://commercial.credplatform.com/my-account/export-history.

What to send support

If the steps above don't help, email support@credplatform.com with:

The page or action that's slow or failing, and its URL.
When it started, and whether it happens every time or now and then.
What you see: a screenshot or short screen recording, including any error message.
Your browser and version, and whether you use a VPN.
What you've tried from this article, and whether it worked in a private window or on another network.
Whether teammates see the same problem.

Advanced: if you're comfortable with browser developer tools, a screenshot of the Console tab showing any red errors helps us find the cause faster.

FAQs

Is CRED down for everyone or just me? Check https://status.credplatform.com. If it shows all services as operational, try the quick fixes and network checks above.

Only one page is slow; the rest of CRED is fine. Send support the page's URL and the filters or list you were using. Slowness on one page usually has a specific cause we can investigate.

I'm stuck on a loading screen when I sign in. Sign out fully, close the tab, and sign in again in a private window. If that doesn't work, clear the site data for credplatform.com.